FAQ

WHERE CAN I BUY IT?

You can buy our products online at www.homedecoraustralia.com

 

HOW CAN I GET A HOLD OF CUSTOMER SUPPORT?

You can message us using our live chat function on our website or alternatively on Facebook. Please feel free to also reach out to our administration email, connect.homedecorau@gmail.com, which is monitored 24 hours a day. 

 

WHERE IS YOUR PRODUCT MADE?

All our products are made in Australia and are shipped from our multiple depots across Australia. 

 

WHAT IF I WANT TO RETURN A PRODUCT?

Our return and exchange policy typically allows customers to return unused, unopened items within 14 days of delivery for a full refund. Please contact our customer support for detailed instructions or view our returns policy for more information. 

 

HOW LONG DO YOUR PRODUCTS LAST FOR? 

All our products are built to last for a long time. General wear and tare happens over the years. Our products are durable and should be used as directed to prevent damage under certain conditions. 

 

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards, PayPal, and sometimes other payment options depending on your location. These will be displayed at checkout.
Payment providers such as Afterpay are also accepted. 

 

CAN I CHANGE OR CANCEL MY ORDER?

If you need to change or cancel your order, please contact our customer support as soon as possible. However, we cannot guarantee changes or cancellations once an order has been processed.

 

DO YOU OFFER DISCOUNTS OR COUPON CODES?

Yes, we often offer discounts and promotions to our customers. Subscribe to our newsletter or follow us on social media to stay updated on current sales and promotions.